Guest experience, lagoons of Tahiti and Moorea
A 5-star stay in Tahiti & Moorea.
Every detail, designed for you.
Warm welcome, digital guide, premium cleaning, on-site concierge: we look after your guests like a hotel, for 5-star reviews and bookings that come back.
Our service
Every guest
deserves a unique experience
We care for every detail of the experience, from arrival to departure, so your guests leave with one wish: to come back.
01 — Always available
Guest support 24/7
A night arrival at Tahiti-Faa’a international airport (PPT), five kilometres from Papeete, the coast road to Punaauia or Paea, or the ferry crossing to Moorea from the Papeete quay: our team stays reachable and available to welcome your guests at any hour, on both islands.
- Dedicated guest line available nights and weekends
- Reply by SMS, WhatsApp or email as preferred
- Support in French and English
- Real-time emergency handling (locks, outages, breakdowns)
02 — Perfect first impression
Turnkey welcome & key handover
First impressions matter. Our hosts welcome each guest with a smile, hand over the keys and walk through the property so everything is clear from the start.
- In-person welcome (or secure key box, depending on your preference)
- Full walk-through of the property and amenities
- Property check before every check-in
- Custom local guide: tips, restaurants, island shuttles
03 — Comfort from arrival
Private airport & ferry transfer
We offer a private transfer service for your guests, from the airport or the ferry quay to your property, on Tahiti as well as on Moorea.
- Transfer from and to Tahiti-Faa’a international airport (PPT).
- Pick-up at the Papeete ferry quay for crossings to Moorea (30 to 45 minutes depending on the vessel).
- Comfortable vehicles, professional drivers
- Real-time flight tracking, punctuality guaranteed
04 — A personal touch
Tailor-made arrival & thoughtful touches
Because details make all the difference, we personalise each guest’s arrival based on their booking profile — weekend couples, families on holiday, business travellers.
- Welcome basket with local Polynesian products
- Personalised welcome book with must-sees of Tahiti and Moorea
- Romantic options for couples (champagne, flowers…)
- Family equipment on request (cot, high chair)
How it works
From check-in to check-out,
we handle everything
1
Booking confirmed
As soon as a booking comes in, we contact the guest to prepare their arrival and gather their needs.
2
Property prepared
Our team prepares the property, adds personalised touches and makes sure everything is in order before the arrival.
3
Welcome & stay
We welcome the guest, hand over the keys and remain available 24/7 for any request or emergency.
4
Check-out & restoration
After check-out, we inspect the property, handle any damage and prepare it for the next booking.
Frequently asked questions
Your questions about guest management
How does the key handover work in practice?
We offer either an in-person welcome at an agreed time, or a secure code-based key box for arrivals outside our office hours. In both cases, the guest receives clear instructions before arrival.
What happens if there is an issue during the stay?
Our team is reachable 24/7. In case of emergency (breakdown, jammed lock, sanitary issue), we step in or send a qualified contractor within 1 hour. You are kept informed in real time.
Is the transfer service included in your offer?
The airport and ferry transfer is a complementary option you can offer your guests. The fee is charged directly to the guest or can be included in the booking price, depending on your choice.
How do you handle difficult guests or disputes?
We screen guests based on platform criteria and handle communication end-to-end.
Can I see the reviews left by my guests?
Yes, you have real-time access to reviews left across all platforms. We also send you a monthly summary with guest feedback and our improvement suggestions.
Your guests deserve
the very best welcome.
Entrust us with managing your guests with complete peace of mind. First call free.
